PRIVACY POLICY

ECU Pro is committed to protecting and respecting your privacy.  This privacy policy sets forth the information we collect about you, how we use this information, and the choices you have about how we use such information. Your use of our website and our use of the personal information you provide to us is subject to the terms of this Privacy Policy.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.  Any questions regarding this Policy and our privacy practices should be sent by email to: sales@ecupro.co.uk or write to ECU Pro, 523 Lichfield Road, Birmingham, B6 7SR. 

Use of Personal Information

We obtain information about you when you contact us about our services, for example, in order to use our website contact form you will be required to submit certain personally identifiable information, such as your name, email address, postal address and phone number. The information collected from you is strictly voluntary, you may decline to submit personally identifiable information, however we may not be able to provide certain services to you.

If you are aged 16 or under‚ please get your parent/guardian's permission before providing us with any personal information.

We do not use your email address, phone number, or other personally identifiable information to send commercial or marketing messages without your consent.  We may, however, use your email address without further consent for non-marketing or administrative purposes, such as customer service purposes and to fulfil requests for quotes, products or services.

We use certain non-personally-identifiable information (such as anonymous usage data, cookies, IP addresses, browser type, clickstream data, and user location) to improve the quality and design of our website and to create new features, promotions, functionality, and services by storing, tracking, and analysing user preferences and trends.

We also use Google Advertising Features to collect anonymous visitor demographic and interest data.

To opt out of Google Analytics Advertising Features, including through Ads Settings, Ad Settings for mobile apps, or any other available means please see:

Ad Settings http://www.google.com/ads/preferences/

Ad Settings for mobile Apps http://www.google.com/ads/preferences/html/mobile-about.html

For further information about Google Analytics see www.google.com/analytics/learn/privacy.html

To opt out of being tracked by Google Analytics visit https://tools.google.com/dlpage/gaoptout

Use of Cookies

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to restrict the use of cookies (including essential cookies), you may not be able to access all or parts of our website.

By continuing to use this website, you consent to the use of cookies. You can choose to manage the cookies we use on this website through your browser settings at any time.

For information on how to do this, and about cookies in general, visit www.allaboutcookies.org

Disclosure of Personal Information to Third Parties

Access to your personal information is restricted to use by ECU Pro.  We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.

As previously mentioned we do not sell or rent your information and will never disclose information about you to third parties, except to fulfil your specific requirements, a service or request for information if third parties deliver the relevant service.

Other circumstances where we are operationally or contractually obliged to pass on your information may be where third parties administer part or all of the service and to maintain management information for business analysis.

We may, of course, be obliged by law to pass on your information to the Police or any other statutory authority.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with

When paying for our goods or services, you may be asked to make a payment through PayPal.  Their Privacy Policy can be found here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms and conditions or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Access and Changes to Your Information and Preferences

You may, at any time, request to view all the information we hold about you by emailing sales@ecupro.co.uk . We aim to reply within 5 working days.

You can request your information to be updated, corrected or entirely withdrawn and deleted from all our systems, processes and databases.

You will receive no further communication from our systems unless you enter information on a form contained within the website subsequent to deletion.

Retention of Personal Information

We retain the personal information we collect from you for as long as the information is relevant to our business purposes or until you request that we remove the data.

Our Commitment to Data Security

We recognise that your privacy is important to you, and therefore we strive to protect your personal information.  However, as non-sensitive details (your email address etc.) are usually transmitted over the Internet which can never be guaranteed to be 100% secure, we are unable to guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Open: Mon - Sun 9:00am - 7:00pm

Call: +44 121 769 26 22

Email: sales@ecupro.co.uk

Address: ECU Pro, 523 Lichfield Rd, Birmingham, B6 7SR

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